What if the item I am looking for is not shown on the website?
Can I order by phone, fax or email?
What forms of payment do you accept?
Is it safe to use my credit card on lornajane.co.za?
What if my credit card shows multiple charges?
a) click ‘submit’ more than once at the checkout stage due to poor internet connection
b) moved back to update and or change your order or details. If you notice multiple charged please contact firstname.lastname@example.org
What does it mean when I get Merchant ID Invalid Error Message?
Can I make a change to an existing order?
Where is my order?
How do I cancel my order?
How do I pay for my online delivery?
All online deliveries within South Africa are free of charge.
Do you pay for my return shipping?
Please be advised that all deliveries are free of charge, including returns. For faulty or damaged products please include a copy of your receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Lorna Jane does not take any responsibility for returns lost in transit.