FAQ’S ORDERING

FAQS

If you have further questions, please don’t hesitate to contact us.

Can I order by phone, fax or email?
All website (Shop Online) orders are processed via our website only.

Can I make a change to an existing order?
No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

Where is my order?
You will receive an order confirmation as soon as your order has been placed. You will receive a separate email as soon as your order is dispatched from our warehouse which may take up to 5 business days. If it has been more than 5 business days and you have not received tracking information, please contact our Head Office by calling 011 7913396, or emailing order@lornajane.co.za.

How do I cancel my order?
Once you have placed your order and received your order confirmation, your order cannot be cancelled or amended. If you wish to exchange or return your order, please refer to the Returns and Exchange Policy.

How do I pay for my online delivery?

All online deliveries within South Africa are free of charge.

Do you pay for my return shipping?

Please be advised that all deliveries are free of charge, including returns. For faulty or damaged products please include a copy of your receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Lorna Jane does not take any responsibility for returns lost in transit.